Company Overview — What ServiceTitan Is and Does
ServiceTitan, Inc. is a cloud-based enterprise software provider targeting the home and commercial trades — think HVAC, plumbing, electrical, roofing, landscaping, pest control and other service contractors. Its platform combines CRM, scheduling/dispatch, invoicing, payment processing, analytics and workforce management in a single system that replaces spreadsheets and disconnected tools. The company positions itself as the “operating system for the trades,” aiming to digitize an enormous and historically underserved $60 B+ market. Founded in 2007 and headquartered in Glendale, California, ServiceTitan now serves ~9,500 customers across the U.S. and Canada. It completed its IPO in December 2024 and trades on Nasdaq under the ticker TTAN.
Most Recent Earnings — Q3 Fiscal 2026 (Quarter Ended Oct 31, 2025)
ServiceTitan reported Q3 2026 financial results in early December 2025 that materially beat expectations:
- EPS: $0.24 actual vs ~ $0.15 consensus (beat by ~60%).
- Revenue: $249.2 M, ~25 % year-over-year growth and above estimates.
- Revenue and EPS both topped forecasts, and the company achieved operating leverage with non-GAAP operating income rising meaningfully.
This marked a reversal from losses in the prior year and signaled improved profitability execution. Guidance indicated continued revenue growth, with a modest revenue target for the upcoming quarter in line with expectations.
Founding, Funding, Products and Headquarters
ServiceTitan was founded in 2007 by Ara Mahdessian and Vahe Kuzoyan, who built the business to solve operational inefficiencies in the trades — a segment historically reliant on analog processes.
The company’s flagship product is an end-to-end cloud SaaS platform that integrates CRM, field service automation, job costing, dispatching, technician mobile apps, accounting integrations, marketing and analytics. It positions itself above legacy point solutions by offering a holistic workflow for trades businesses.
Prior to the IPO, ServiceTitan raised over $4 B+ in private funding from heavyweights like Iconiq Capital, Bessemer Venture Partners, TPG and Index Ventures, validating investor confidence in its category play.
Headquarters remains in Glendale, California, with additional international and engineering offices.
Market the Company Operates In — Scope & Growth
ServiceTitan competes in the field service management and vertical SaaS software market — specifically for skilled trades businesses that historically lagged in software adoption. That niche includes CRM, ERP, workforce automation, payment processing and analytics tailored to service contractors.
The total addressable market (TAM) for this segment is routinely estimated in the tens of billions of dollars (some models suggest $10 B to $30 B+), with the opportunity expanding as digital transformation accelerates in small and mid-market businesses. Software penetration in many of these trades remains relatively low, supporting long-term growth.
Growth drivers include continued SaaS migration, demand for integrated workflows, IoT/AI integrations for predictive service, and expansion into adjacent verticals (like landscaping, roofing and pest control). Adoption of AI and automation tools within the platform also opens new revenue streams.
Key Competitors
ServiceTitan operates in a competitive landscape that includes:
- Housecall Pro: A more SMB-focused field service management platform.
- Jobber: Similar small contractor focus with simpler pricing.
- FieldEdge / WorkWave: Established field service solutions with varying depth.
- Larger enterprise suites: Microsoft Dynamics + add-ons or Salesforce with customizations.
ServiceTitan’s advantage stems from its deep vertical specialization and end-to-end workflow integration, which can justify premium pricing but also places pressure on growth expectations.
Unique Differentiation
Unlike generic CRM/ERP tools or lighter field service products, ServiceTitan’s platform is purpose-built for the complex operational needs of trades businesses — including dispatch optimization, real-time GTV (Gross Transaction Volume) tracking, job costing and mobile workforce automation. The company ties operational data directly to financial outcomes in a way that generalists struggle to match. Its adoption of AI tools (e.g., Max AI pilot programs) further enhances advanced scheduling and predictive insights.
Management Team Snapshot
- Ara Mahdessian — CEO & Co-Founder: Leads strategy and product vision. Co-founded the business in 2007 and has shepherded its transition from startup to public company.
- Vahe Kuzoyan — President & Co-Founder: Oversees operations, customer success and corporate development.
(ServiceTitan tends to have a broader executive team, but these two are core public figures.)
Financial Performance Overview (Last Few Years)
ServiceTitan’s revenue growth has been strong and consistent: annual revenue climbed ~26 % in FY2025 to ~$772 M and trailing-12-month revenue eclipsed $900 M by late 2025.
Despite top-line expansion, the company historically operated with net losses, though margins have been improving with scale. TTM net margins remain negative (approx −20 % to −25 %), while non-GAAP profitability measures have shown progress as operating leverage improves
Gross profit growth has outpaced revenue growth, indicating efficiency gains in delivery and subscription expansion. Balance sheet metrics show solid cash positions and manageable liabilities, typical for scaling SaaS businesses with heavy reinvestment.
EPS has turned positive on an adjusted basis in recent quarters, marking crucial operational inflection points, though on a trailing basis, earnings remain negative due to legacy costs and stock-compensation effects.
Bull Case for TTAN
- High growth in a large under-penetrated niche SaaS market.
- Improving unit economics and margin expansion as scale increases.
- AI and automation features deepen product stickiness and monetization potential.
Bear Case for TTAN
- Persistent net losses on a GAAP basis — profitability not yet proven long-term.
- Premium valuation multiples relative to traditional SaaS peers.
- Competition from cheaper, simpler solutions in the SMB mid-market.
The stock is in a stage 4 bearish markdown on the monthly and weekly charts, but a reversal stage 1 consolidation and moving to stage 2 markup on the daily chart. The near term outlook is to the $111 mark with support at $101